1. Introduction

Welcome to Executive Packers and Movers (SMC-Private) Limited (“we,” “our,” “us,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.executivepackers.com (the “Site”) or use our packing and moving services.

As a company incorporated under the Companies Act, 2017 and registered with the Securities and Exchange Commission of Pakistan (SECP) under Corporate Unique Identification No. 0343883, we adhere to strict corporate governance standards regarding data privacy and confidentiality.

By accessing our Site or engaging our services, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.

2. Information We Collect

We collect information that identifies, relates to, describes, or could be linked to you (“Personal Information”). This data is essential for providing accurate quotations and safe relocation services.

2.1. Personal Information Provided by You

When you request a quote, book a service or contact us, we may collect:

  • Identity Data: Name, Father’s Name, CNIC Number (for verification/contracts).
  • Contact Data: Phone number, email address, billing address, and alternative contact numbers.
  • Location Data: Pickup and delivery addresses, floor numbers, elevator availability, and access codes.
  • Inventory Data: Details of household goods, office equipment, vehicles, or valuable items to be moved.
  • Financial Data: Bank account details (for refunds), payment transaction IDs, or billing information.

2.2. Information Collected Automatically

When you visit www.executivepackers.com, certain information is collected automatically:

  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, time spent on pages, links clicked, and referral URLs.
  • Cookies: Data stored via cookies and similar tracking technologies (see Section 6).

2.3. Sensitive Information

During a move, our staff may observe sensitive items (e.g., personal documents, valuables). We treat this information with the highest confidentiality. We do not intentionally collect sensitive personal data (such as political opinions, religious beliefs, or health data) unless necessary for specific handling instructions (e.g., moving medical equipment).

3. How We Use Your Information

We use the collected information for the following business purposes:

  1. Service Delivery: To process your moving request, conduct surveys, pack, transport, and deliver your goods.
  2. Communication: To send you quotations, booking confirmations, driver details, and delivery updates via SMS, Email, or WhatsApp.
  3. Billing and Accounting: To generate invoices, process payments, and maintain financial records as required by the Companies Act, 2017 and tax laws (FBR).
  4. Customer Support: To handle inquiries, complaints, and claims regarding damaged or lost items.
  5. Security and Fraud Prevention: To verify your identity and prevent fraudulent bookings or payment disputes.
  6. Legal Compliance: To comply with legal obligations, court orders, or requests from law enforcement agencies in Pakistan.
  7. Marketing (With Consent): To send promotional offers, newsletters, or service updates. You may opt-out of this at any time.
  8. Business Improvement: To analyze website traffic and service performance to improve our operations.

4. Disclosure of Your Information

We do not sell, trade, or rent your Personal Information to third parties. However, we may share your data in the following situations:

4.1. Internal Staff and Contractors

Your information is shared with our employees, team leaders, and drivers who need to know the information to perform their jobs (e.g., knowing the delivery address and inventory list). All staff sign confidentiality agreements.

4.2. Third-Party Service Providers

We may share data with trusted vendors who assist in our operations, such as:

  • Warehousing Partners: If your goods are stored temporarily.
  • Insurance Companies: If you purchase transit insurance for your goods.
  • Payment Gateways: To process online payments securely.
  • IT Service Providers: For website hosting, email services, and data storage.

4.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency like the SECP or FBR).

4.4. Business Transfers

If Executive Packers and Movers (SMC-Private) Limited is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website.

5. Data Security

We prioritize the security of your data and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

  • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our server.
  • Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis.
  • Secure Servers: Data is stored on secure servers with firewall protection.
  • Physical Security: Physical documents (contracts, inventory lists) are stored in locked cabinets at our registered office in Islamabad.
  • Staff Training: Our employees are trained on data privacy and security protocols.

Note: While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but assure you of our best efforts.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small data files stored on your device.

6.1. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function (e.g., booking forms).
  • Performance Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
  • Functionality Cookies: Remember your preferences (e.g., language, currency).
  • Marketing Cookies: Used to track visitors across websites to display relevant ads (if applicable).

6.2. Managing Cookies

You can choose to disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website, such as requesting an online quote.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  1. Right to Access: You can request a copy of the personal data we hold about you.
  2. Right to Correction: You can request correction of inaccurate or incomplete data.
  3. Right to Deletion: You can request deletion of your data, subject to legal retention requirements (e.g., tax records must be kept for a certain period).
  4. Right to Opt-Out: You can opt-out of marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us.
  5. Right to Restrict Processing: You can request that we restrict the processing of your data under certain conditions.
  6. Right to Data Portability: You can request transfer of your data to another service provider where technically feasible.

To exercise these rights, please contact us at [Insert Email, e.g., privacy@executivepackers.com]. We will respond within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Customer Records: Typically retained for 5 to 7 years for tax and audit purposes under Pakistani law.
  • Website Data: Analytical data may be retained indefinitely in anonymized form.
  • CCTV Footage: If our warehouse or office has CCTV, footage is retained for 30 days unless required for an investigation.

After the retention period, data is securely destroyed or anonymized.

9. Third-Party Links

Our website may contain links to other websites (e.g., social media pages, partner sites). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any site you visit. We are not responsible for the content or privacy practices of external sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

  • Notification: We will notify you of any material changes by posting the new policy on www.executivepackers.com and updating the “Last Updated” date.
  • Acceptance: Continued use of our Site or services after changes constitutes acceptance of the new policy.

12. SECP Regulatory Disclaimer

As per the Securities and Exchange Commission of Pakistan (SECP) requirements displayed on our Certificate of Incorporation (No. 0343883):

“This company is registered with the SECP. This registration does not constitute a permission to accept deposits from the general public by offering fake jobs/investment packages and return thereon, indulge in leasing/financing of vehicles and household products etc., MLM, Pyramid and Ponzi Schemes, Lottery Business, trading in forex and virtual currencies or any other unlawful business activities.”

We strictly operate as a logistics and relocation service provider. We do not collect public deposits or offer investment schemes. Any data collected is solely for service delivery.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Executive Packers values your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Information We Collect

We may collect the following types of information when you interact with us:

  • Full name
  • Phone number
  • Email address
  • Pickup and delivery addresses
  • For Domestic Move CNIC Front and back copies are required
  • For International Move Passport Front and Back, 1st, 2nd entry and exit pages copies are required
  • Under taking and authirty letter are required for shipper for Dometic and International moving
  • Details related to your moving or relocation requirements
  • Any information you voluntarily provide through contact forms, calls or messages

We only collect information that is necessary to provide our services effectively.

How We Use Your Information

The information we collect is used for the following purposes:

  • To respond to your inquiries and service requests
  • To arrange packing, moving and delivery services
  • To communicate booking details, updates or confirmations
  • To improve our services and customer experience
  • To maintain internal records for operational purposes

We do not sell or rent your personal information to any third party.

Data Sharing

We may share limited information only when necessary:

  • With our staff and logistics team to complete your service
  • With trusted service partners involved in transportation or handling
  • When required by law or government authorities

All third parties are expected to handle your information responsibly and only for service-related purposes.

Data Security

We take reasonable technical and operational measures to protect your personal data from unauthorized access, misuse, or disclosure.

During a move, our staff may observe sensitive items (e.g., personal documents, valuables). We treat this information with the highest confidentiality. We do not intentionally collect sensitive personal data (such as political opinions, religious beliefs, or health data) unless necessary for specific handling instructions (e.g., moving medical equipment).

However, please understand that no method of online transmission or electronic storage is 100% secure.

Cookies and Website Usage

Our website may use cookies or similar technologies to improve user experience, analyze website performance, and understand visitor behavior.

You can choose to disable cookies through your browser settings, but some parts of the website may not function properly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

Data Retention

We keep personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

After that, data may be securely deleted or anonymized. like iamovers.org

Your Rights

You may request to:

  • Access the personal data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal or operational requirements)

To make such a request, you can contact us using the details provided on our website.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our official website:

Website: executivepackers.com

 

Privacy Policy